Last updated: 20/06/2026

1. INTRODUCTION

These terms and conditions govern your use of the SANA website and your engagement with the services provided by Breianna Dunks trading as 'Sana Health'. By using this website or booking a service, you agree to these terms.

These terms should be read alongside our Privacy Policy, which is available on our website.

2. ABOUT OUR SERVICES

Sana Health provides naturopathic and clinical nutrition consultations, personalised care planning, pathology recommendations, and access to functional testing services. All consultations are conducted online.

Naturopathic and nutrition care is complementary and investigative in nature. It does not replace the advice, diagnosis, or treatment provided by a general practitioner or any other medical specialist. We encourage all clients to maintain an ongoing relationship with their GP.

3. CONSENT AND WAIVER FORM

Upon booking your first consultation, you will be provided with a Client Consent and Waiver Form. This form must be completed prior to your first consultation taking place. It covers the nature of care, clinical consent, privacy and information handling, telehealth consent, and other important terms specific to your clinical relationship with Sana Health.

4. BOOKING AND PAYMENT

All bookings are made through our online booking system. Full payment is required at the time of booking unless otherwise agreed.

By completing a booking, you confirm that you have read and agree to these terms and conditions.

Pricing for all services is as displayed at the time of booking. Prices are subject to change without notice, though any change will not affect a booking already confirmed and paid.

5. CANCELLATIONS AND RESCHEDULING

Cancellations or rescheduling requests must be made at least 24 hours before your scheduled consultation. Consultations changed within this window will be returned to your package or held as a credit for rebooking.

To cancel or reschedule, please contact us at info@sanahealth.com.au or via the link in your booking confirmation.

6. NON-ATTENDANCE

Failure to attend a scheduled consultation without prior notice will result in the consultation being forfeited. No credit, refund, or rescheduling will be offered in this circumstance. This applies to both individual consultations and those included within a package.

7. LATE ARRIVALS

If you are running late, please notify us as early as possible. We will always do our best to accommodate you; however, late arrivals may result in a shortened consultation and the full fee will still apply.

8. REFUNDS

We do not offer refunds for change of mind once a booking or package has been confirmed.

Where a package includes unused consultations and you are unable to continue due to genuine or extenuating circumstances, please contact us at info@sanahealth.com.au and we will consider your situation individually and in good faith.

Where your service includes functional testing, the cost of the test cannot be refunded once the test order has been placed with the laboratory, regardless of whether the associated consultation has taken place.

Nothing in these terms limits any rights you may have under the Australian Consumer Law.

9. SUPPLEMENTS AND ADDITIONAL TESTING

Personalised supplement recommendations may form part of your treatment plan and are not included in your consultation or package fee. Costs will vary depending on your individual plan and will always be discussed before any recommendations are made.

Functional testing beyond what is included in your package may be recommended as part of your care. Any additional testing will be discussed with you prior to proceeding, including associated costs. You are under no obligation to proceed with any additional testing.

10. NO GUARANTEED OUTCOMES

Naturopathic and nutrition care is personalised and investigative in nature, and individual responses vary. No guarantees are made regarding specific health outcomes. Progress will depend on a range of individual factors including engagement with your recommended care plan.

11. WEBSITE USE AND INTELLECTUAL PROPERTY

The content on this website, including text, images, and all other material, is the property of Breianna Dunks trading as 'Sana Health' and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from this website without prior written permission.

The information provided on this website is for educational purposes only and does not constitute medical advice. It is not intended to diagnose, treat, or replace the guidance of a qualified healthcare professional.

12. LIMITATION OF LIABILITY

To the extent permitted by law, Sana Health will not be liable for any indirect, incidental, or consequential loss or damage arising from your use of this website or engagement with our services. Our liability is limited to the amount paid for the relevant service.

Nothing in these terms excludes any rights you may have under the Australian Consumer Law.

13. GOVERNING LAW

These terms and conditions are governed by the laws of New South Wales, Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of New South Wales.

14. UPDATES TO THESE TERMS

We may update these terms and conditions from time to time. The current version will always be available on our website. Continued use of our website or services following any update constitutes your acceptance of the revised terms.

15. CONTACT

For any enquiries relating to these terms, please contact:

Breianna Dunks
info@sanahealth.com.au