Last updated: 20/06/2026

1. INTRODUCTION

Breianna Dunks (ABN 15 988 550 553) trading as 'Sana Health', based in New South Wales, Australia, is committed to protecting the privacy of individuals who interact with our practice. This policy explains how we collect, use, store, and disclose personal information, including health information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging with our services, you agree to the collection and use of information in accordance with this policy.

2. WHO WE ARE

Breianna Dunks trading as 'Sana Health' is a modern functional health practice operating fully online. All consultations are conducted remotely. We are based in New South Wales, Australia.

3. INFORMATION WE COLLECT

We may collect the following types of personal information:

Contact information including your name, email address, and phone number.

Health information including your health history, current symptoms, lifestyle factors, test results, and other clinical information you provide during consultations or through our intake process.

Payment information processed securely through our third-party payment provider.

Website usage data collected automatically through cookies and analytics tools when you visit our website.

4. HOW WE COLLECT INFORMATION

We collect information in the following ways:

Directly from you when you complete our intake forms, book a consultation, submit an enquiry through our website, or communicate with us via email.

Through your consultations with our practitioners.

Through third-party testing providers where you have consented to testing services.

Through our website via cookies and analytics tools.

5. WHY WE COLLECT YOUR INFORMATION

We collect and use your personal information for the following purposes:

To provide clinical consultations and personalised care.

To develop and manage your treatment plan.

To communicate with you about your care, consultations, and enquiries.

To process payments for our services.

To comply with our professional and legal obligations.

To improve our services and website.

We will not use your information for any purpose that is incompatible with the reason it was collected without your consent.

6. HEALTH INFORMATION

Health information is sensitive information under the Privacy Act 1988 (Cth) and is afforded a higher level of protection. We collect health information only where it is necessary to provide you with clinical care and with your consent. Your health information will not be disclosed to third parties without your consent except where required by law or necessary to protect your health or safety.

7. DISCLOSURE OF INFORMATION

We do not sell, rent, or trade your personal information. We may disclose your information to:

Third-party service providers who assist in the operation of our practice, including booking platforms, secure messaging systems, and payment processors. These providers are required to handle your information in accordance with applicable privacy laws.

Functional and pathology testing providers where you have engaged testing services through 'Sana Health', and where disclosure is necessary to facilitate those services.

Regulatory bodies or legal authorities where we are required to do so by law.

8. STORAGE AND SECURITY

Your personal information is stored securely using Practice Better. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

As our consultations are conducted online, information is transmitted electronically. While we take all reasonable precautions to protect your data, no method of electronic transmission is entirely secure.

9. COOKIES AND WEBSITE DATA

Our website may use cookies to improve your browsing experience and analyse website traffic. You can disable cookies through your browser settings, though this may affect the functionality of certain features on our website.

10. ACCESS AND CORRECTION

You have the right to request access to the personal information we hold about you and to request corrections where that information is inaccurate, incomplete, or out of date. To make a request, please contact us at info@sanahealth.com.au. We will respond to your request within a reasonable timeframe.

In some circumstances we may be unable to provide access to certain information, for example where doing so would impact the privacy of another individual or where a legal exemption applies. If we are unable to fulfil your request, we will explain why.

11. COMPLAINTS

If you believe we have not handled your personal information in accordance with this policy or the Australian Privacy Principles, you are welcome to contact us in the first instance at info@sanahealth.com.au. We will respond to your complaint within 5 business days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. UPDATES TO THIS POLICY

We may update this privacy policy from time to time to reflect changes in our practice or legal obligations. The current version will always be available on our website. We encourage you to review this policy periodically.

13. CONTACT

For any privacy-related enquiries, please contact:

Breianna Dunks trading as 'Sana Health'
info@sanahealth.com.au